Updated March 16, 2020
Letter from our CEO:
Dear fellow grocers and makers,
Thank you for the role your businesses play in supporting our communities, especially during these trying times. I spent the weekend working with our store's staff, talking through anxieties and readying ourselves to serve our customers in the face of the coronavirus (COVID-19). I'm sure you've been doing the same - we're in this together.
Our businesses operate on the front lines during these uncertain times, supporting the public in getting what they need to stay nourished and safe. Together we are rising to the needs of those who rely on us, from increasing distribution capacity, to stocking shelves around the clock, and rolling out new programs to support our employees.
I recognize that Mable’s position during this time should be one of support. To best serve the Mable community, here’s what we’re doing:
- Extended Terms - We are sending out invoices for orders as normal, based on feedback we’ve received from your bookkeepers and accountants. However, we will honor terms beyond our standard Net 45 days if you need it.
- Expedited Shipping - When placing orders, please indicate in the notes section of checkout if you’d like expedited shipping. Mable is covering shipping costs on orders at this time, and we are happy to cover expedited shipping fees to help you get products on your shelves faster.
- Essential Products - now more than ever, we’re focused on creating online access to wholesome, local products that meet the needs of your customers in their daily lives. We’re curating these products in our Everyday Essentials collection.
Supporting your businesses during this time is our priority. If there is anything we can do to help, please send us an email at firstname.lastname@example.org. Thank you for being a part of the Mable community.
CEO of Mable