Did you receive a damaged product?
No sweat, we can fix that!
If you receive a damaged order, you can submit a request for help directly on Mable within 24 hours of receiving the shipment. Navigate to orders on the Mable website, and click on the individual order number.
From the order details page, you can report an issue by completing the requested information in the form.
Additionally, you can email Mable support (firstname.lastname@example.org) within 24 hours of receiving the shipment. You must include: photos of the damaged item(s), photos of the shipment materials, and details on which items were damaged and how many items were damaged. We will respond to your claim within 1-2 business days. Any submissions received after 7 days post-delivery will not be replaced or refunded.
Please note: Only issues reported to Mable support will be processed. If you contact the brand outside of Mable, we cannot guarantee a refund or replacement. Our policy only applies to products damaged because of insufficient packing and/or damaged during transit with the carrier. Mable cannot guarantee replacement or refund for items that are spoiled, damaged, or lost after delivery is complete.