If Mable receives notification of a damaged package, we will contact you with photos and descriptions of the damage so we can resolve the issue together.
Our team will work with you to help coordinate a replacement shipment to the buyer as soon as possible. If you are unable to ship replacement items, we can credit the buyer invoice for the order but please note this may affect our payment to you for the order.
If the damage was caused by the carrier and you shipped using Ship with Mable, we can place a claim with the carrier for the damaged products. We will reimburse you for replacement items if the claim is successful. If you shipped the items yourself, we are unfortunately unable to reimburse you for damaged product or shipping costs. Please submit a claim with your carrier.
If you receive notification of a damaged package or one returned by the carrier, please contact firstname.lastname@example.org.