Effective 02/05/2024, our order issue policy is as follows:
You have 7 days from the date of delivery to report an issue and request either a credit or replacement. No exceptions. See below on how to submit a help request.
For health and safety reasons, food and perishable products are non-refundable or exchangeable except in cases in which:
1. You were shipped the incorrect item
While this rarely happens, we're more than happy to help coordinate a replacement. Please submit a help request and let us know which product(s) you received incorrectly. We also recommend contacting the brand directly via messaging in your Mable portal to coordinate.
2. You received a product that has expired
If you receive a product that is expired, please contact the brand via messaging or Mable support for a replacement.
3. You received a damaged product
For damaged requests, you must include: photos of the damaged item(s), photos of the shipment materials, and details on which items were damaged and how many items were damaged. We will respond to your claim within 1-2 business days.
No refund given, replacements offered for:
- Change of mind
- Seasonal product
- Late delivery*
*Please check the seller's shipping window prior to placing an order. If you need an order by a certain date you can contact the seller via Mable messaging. Mable cannot guarantee a delivery date.
How do I message a brand?
|
You can access Mable's "Messages" page from the Account menu on the top right of the screen. On smaller screens, you'll find it in the mobile menu on the left. You will also be connected to a brand once you place a sample request. |
How do I submit a request?
You can submit a request for help directly on Mable within 24 hours of receiving the shipment. Navigate to orders on the Mable website, and click on the individual order number.
From the order details page, you can report an issue by completing the requested information in the form.
Please note: Only issues reported to Mable support or via Mable messaging with the brand will be processed. If you contact the brand outside of Mable, we cannot guarantee a refund or replacement. Mable is not responsible for lost or stolen shipments after delivery is complete.